Frequently Asked Questions

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On The Go Loans: 
Our Short-term loans range from $100 to $1,000 and can be repaid over a term of 1-42 days. This type of loan is perfect for hard working Kiwis who may be experiencing a temporary cash shortage between their paydays. These unsecured loans are taken out for short-term emergencies and are quickly repaid over your next few paydays. They can be very useful for overcoming a temporary financial emergency but should not be considered as a long term financial solution.

Jump Start Loans:
Our mid-term loans range from $1,000 to $3,000 and can be repaid over a term of 3-12 months.  These loans may be appropriate for a number of situations; including car repairs, unexpected doctor / dentist / vet bills, to pay off a more expensive loan or to consolidate several higher interest loans.

Loan Plus Loans:
Our long-term loans range from $5,000 to $10,000 and can be repaid over a term of 12-36 months.  These loans may be appropriate for a number of situations; including a car purchase, an unexpected event, holiday, house renovations or to consolidate several higher interest loans. Only those with excellent payment & credit history will be eligible for these loans.

CONTACT US / OPENING HOURS

How can I contact you?

Phone: 0800 327 822 or (09) 578 0060
Fax: (09) 578 0062
Email Address: help@cashburst.co.nz
Postal Address: P O Box 18162, Glen Innes, Auckland 1743

What are your Opening/Processing Hours?

We are open during standard business hours:

Monday:         8.30am – 5.30pm
Tuesday:         8.30am – 5.30pm
Wednesday:   8.30am – 5.30pm
Thursday:       8.30am – 5.30pm
Friday:             8.30am – 5.30pm

Unfortunately, we do not operate on Public Holidays.

All supporting documents must be received no later than 4.30pm in order for us to process your application on the same day.

If you apply for a loan over the weekend, your application will be reviewed on the following business day.

BEFORE YOU APPLY

How do I qualify?

To pre-qualify, you need to meet the below criteria:

  • You need to be at least 18 years old and a NZ citizen or resident currently living in New Zealand;
  • You need to have been permanently employed with the same employer for at least 3 months;
  • For our Short & Mid-Term loans, you need to be earning at least $350 a week (after tax);
  • For our Long-Term loans, you need to be earning at least $800 a week (after tax);
  • Your pay needs to be credited on a regular basis into your own NZ bank account that has been open for at least 3 months;
  • You are not currently Bankrupt, under a No Asset Procedure or Summary Instalment Order;
  • You have access to the Internet and a mobile phone.

Please note this is a guide only – in certain circumstances we may not be able to offer you a loan.

Can I apply if I am unemployed?

You need to have been permanently employed for at least 3 months. We are only able to lend money to working New Zealanders who could repay the loan without experiencing financial difficulties.

You wouldn’t qualify for a cash loan with us if you are:

  • Unemployed
  • Under ACC
  • A Beneficiary
  • A Disability Beneficiary
  • A Pensioner
  • A Student

Can I apply if I am self-employed/working part-time?

As long as you receive a regular income of more than $350 a week (after tax) that is direct deposited into your bank account, you may still be approved. However, we review such loan applications on a case-by-case basis – apply now and you may get a short-term personal loan today.

Can I apply if I am a beneficiary?

Provided you have a regular job in addition to your benefit and your salary/wages is your main source of income, you may still qualify for a payday advance – however, we are unable to help if you are on a benefit only. We are mindful of ensuring any loan will be able to be repaid without undue hardship.

How many cash loans can I have at a given time?

As responsible lenders, we will only allow you to have one loan at any time. You may be able to reapply when your current loan is fully repaid. However our loans are not designed for continued use, so please consider alternatives.

How much cash can I borrow?

You could borrow from $100 to $10,000 depending on the type of term you choose.

Please note that the maximum amount is partially based on your income after expenses. As a responsible lender, we will only lend a percentage of your regular income – partially based on how much you earn and how much you have left after expenses. This loan affordability check will form part of your online application process.
You will be able to see how much you qualify for, before accepting any loan agreement. The quickest way to check is to refer to our loan calculators located on our home page.

Can I apply for a cash loan over the phone?

Unfortunately, not. We require that all loan applications be submitted online, via this website. The online application ensures accurate information is relayed to us, which allows for speedy processing of your loan application. Please contact us if you are having issues on our website, we will be happy to assist you.

What if I am paid with cash?

Your pay must be deposited directly into your own NZ bank account.

What does Cashburst's Repayment Waiver cost and cover?

All costs of borrowing can be found here.

This is an optional fee if you are able to supply a copy of your own third party Insurance details (This must contain an Income Protection Policy).
For our long-term unsecured loans, we must have a valid type of repayment waiver or income protection policy.

Full details of the coverage and terms & conditions of our Repayment Waiver are set out on page 4 of the loan agreement, a sample of which can be found here.

What if I have past bad credit history?

If you have had issues with your credit in the past – such as defaults, judgments and collections – you may still be approved for a loan as we mainly look at your current ability to repay it. However, your application will be declined if you are currently bankrupt or have come off bankruptcy or SIO within the last 6 months.

If I previously had a loan with Cashburst and fully repaid it, can it happen that you decline my loan request next time round?

We understand you may have had and repaid a cash loan with us previously, but to be fair, we need to take into account the applicant’s (your) ongoing financial position. Therefore, every loan application is treated on an individual basis.

Can I use a joint bank account?

You can use a joint bank account, as long as your name is on it and we can clearly see your wages / salary being paid to that account and you confirm it is a one signature signing account.

When can applications be made?

An application can be made online by you at any time, 24/7. You do not have to wait for anything to apply for a loan with us. However, we will only be able to process your application during business hours.

How long is my application valid for?

An online application submitted through our website stays valid for 3 days.
If we do not receive all required documents by the end of the third day – we cancel the application on the morning of the fourth day.
This is because the loan contract that was generated in your online application can only stay valid for 3 days.
We make several contact attempts via phone call, email and text during the 3 days your application is valid to follow up on any missing documentation we require to process the loan.

How long will it take for me to get the money?

Short-Term Loans: 
We offer two payment types:

  • Overnight Payment: (Standard and Free of charge)
  • Same Day Express Payment: (issued to bank in 30 minutes, a small fee is charged for this service)

Please visit this page for more in depth information on the limitations and timings of the Same Day Fast Payment.

Mid-Term / Long-Term Loans: 
We can only offer one payment type:

  • Overnight Payment: (Standard and Free of charge)

APPLICATION PROCESS

How do I apply?

The whole application process is done online. This means you will need to have internet access, your own mobile phone and your own NZ bank account number to apply.
Experiment with our calculator to find out what combination of loan amounts and number of repayments best suit your financial needs. Once you have decided what term, amount and number of repayments you would like, click the Apply Now and fill out our online application form.
If you have filled this out, read and accepted the contract and click submit, you will then receive an email outlining the short set of documents we require to process your application.
Supporting documents include; most recent 90 days bank statements, a valid photo ID, selfie and recent proof of address to process your application.
Once our lending team have received your documents, they will process your application and will provide you with an outcome shortly thereafter.

Do you do credit checks?

Short-Term Loans: 
Usually no, but we reserve the right to do so if we feel it’s absolutely necessary.

Mid-Term / Long-Term Loans: 

Yes, for loans of this size and duration we do need to do a credit check to assess and ensure the affordability of your repayments. However, this is only a part of our loan application review process and is not the only information we consider.

Do you contact my employer or payroll department?

Yes, as responsible lenders and to ensure you can afford our loans we may call your employer to verify any information provided during your application process.

  • Short-Term Loans:

We normally only do one anonymous call to your employer during the application stage, but we reserve the right to do a full employer check.

  • Mid-Term / Long-Term Loans:

We normally only do an anonymous call to your employer during the application stage, but we reserve the right to do a full employer check, This may include contacting your payroll to request any information which may help speed up the processing of your loan application.
Should you default on your loan, your referees and employer may be contacted, but usually only if we can’t contact you or make a suitable repayment arrangement.

What paperwork (supporting documents) do we require from you?

Simply scan and email the requested documents. No printing, signing or faxing required.

For our Short-Term products, we require:

  • Latest 3 months’ worth of bank statements
  • Valid Photo ID (Passport, NZ Driver’s Licence or Firearm’s Licence)
  • Proof of address (less than 3 months old)

 

For our Mid-Term / Long-Term products, you will also need to supply:

  • A selfie of you holding your Photo ID (see our guide)
  • Any other document we may request to be able to validate the information provided by you

Why do you need all that information on the application form?

We need basic information from you to confirm details, and administer the loan responsibly.
The most important information we require is:

  • Your income details: So we can ensure you are only borrowing an amount you can afford to repay!
  • Your physical home address: To confirm your residence in New Zealand.
  • Employment status: To help us confirm your eligibility, as without a job we cannot lend to you!
  • Pay cycle and the date of your next pay: This allows us to set up your direct debits correctly.

How long does it take to get approved?

We strive to review all loan applications within 1 hour of receiving all of the required paperwork (8.30am – 5.30pm, business days only).
Any delays in getting your paperwork to us will delay the approval process.

How long will it take to receive my loan?

If your loan application has been given final approval, the money will be transferred into your bank account overnight.
We do have a 30 minute payment option available (Terms and a small fee apply) but is currently only available on our short-term loans.

I applied for the wrong amount/dates - What do I need to do to change it?

If you have changed your mind on the amount that you require, you will need to call us to cancel the existing loan application. We will then advise you when you can go ahead and reapply, which you can do by logging into your account and filling in the new loan application form.
However, if the amount you are requesting is more than your personal application limit, then the documents will default to your personal application limit.

How can I get my paperwork to you?

You can scan or take photos of the documents with your smart phone and email them to us, upload them using our online upload facility or fax them to us.

How do I know if you've received my documents?

Once your loan application has been submitted successfully, you should be able to log in to your account and under the ‘Loan Status‘ tab you will find our tracking system.
This will let you know what documents we have received and what documents we are still waiting on.
Normally, you should hear from us within 45 minutes of sending all the required documentation.

I've forgotten my password - What do I need to do?

We don’t keep your passwords on file for security reasons, so you will need to head to the returning customers tab and reset it by entering your email address into the reset password box. You will need the mobile you applied with to receive our SMS Authorisation Code to reset your password.
If your mobile has changed, you are on the Skinny network, or you haven’t received the code after ten minutes, then please call us and we will happily assist in resetting your password.

REPAYING YOUR LOAN

What if I want to cancel my loan?

You have the right to cancel the loan at any time. Interest and fees will cease being charged following full repayment. There are no additional costs for cancelling your loan. Any Repayment Waiver Fee charged to you will be refunded in full if you cancel your loan in the first thirty days or otherwise will not be refunded.

Please refer to your Loan Agreement for full terms and conditions or see a sample Loan Agreement here.

How do I repay my loan?

It’s easy – we set up an automatic direct debits for your convenience, to make deductions from your bank account when you get paid.
You have to ensure the required cash is available in your bank account as agreed. The total due will then be deducted from your bank account automatically on the repayment date(s). The dates are typically aligned with your payday. All payment dates will be clearly stipulated in your loan agreement.

Can I repay the loan early?

Because we are a responsible lender, you are encouraged to repay your loan as soon as possible. As interest is calculated daily it is in your best interest to make repayments as funds become available to you. We will set up an automatic direct debit on your bank account to match your pay date. Please feel free to contact us to arrange an early repayment.

When can I reapply for another loan?

Short-Term Loans: 
It can take up to 2 business days for a payment from you to clear, so if you wish to apply for another unsecured cash loan before then, you will need to send through a bank statement showing that your final payment has cleared. Please consider if reusing our service is appropriate for you.

Mid-Term / Long-Term Loans: 
You can apply for further funds if;

a) You currently have an open loan and it has been running longer than half of its original term (provided you are currently not in default)

OR

b) You have paid off your last loan in full.

Usual fees, terms & conditions will apply for any new loan.

What if I am unable to make a repayment on a due date?

You will have to contact us as soon as possible (at least 24 hours before the due date) and we will see what we can do to help – adjustments are looked at on a case-by-case basis. Fees do apply for changes to repayment schedules.
If you do call us in time, we can discuss possible alternative arrangements. However, repayment adjustments are not available on your first loan.

What happens if I default?

Fees will apply for defaults (missed or failed payments) and will be added to your existing loan balance. You can find information on these fees in your loan contract or on our cost of borrowing page.

If you contact us early to arrange a make-up payment, we may be able to wipe some of the default fees and interest.

GENERAL QUESTIONS

Is Cashburst a responsible lender?

Cashburst is a NZ Registered online lender committed to responsible lending. Our loans can be a great solution for your cash needs. We check every loan application against a set of strict responsible lending criteria in order to try and ensure the affordability and suitability of our loans for you.

I can't open my documents

You may need a PDF Reader installed on your computer – you can download it for free from www.adobe.com.

Is your online Bank Verification tool safe and secure to use?

Absolutely!
We provide a 256-bit bank level encryption of data, creating a ‘read only’ service – this means we cannot make any changes or transactions on your accounts. Once the data has been loaded, the connection to the bank is closed immediately.

We have also had our service independently tested by an industry leading security service.

We do everything we can to ensure that only the best level of security is safeguarding your important information.

What do I do if I have repayment difficulties?

You should contact us as soon as you can; as default fees and/or default interest will apply for missed or failed payments. Please click here for assistance on what to do.

I have taken the optional Repayment Waiver and wish to make a claim

Please click here for more information and to fill in our form to request our repayment waiver application and guide.
Once submitted, you should receive our PDF application and guide within 48 hours.

I have a complaint

We strive to provide a quality service to all of our customers. However on occasions things don’t always go smoothly, but don’t worry we will endeavour to put things right.

As a responsible lender, we are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”) and approved by the Ministry of Consumer Affairs.
Please click here for information on our complaints process and details on our independent dispute resolution scheme.

I wish to make a hardship application

You are eligible to apply for unforeseen substantial financial hardship if:

1. You have not been in default for more than 2 months; and
2. You have not missed 4 or more payments; and
3. You have not previously applied for hardship in the last 4 months (unless your current application is due to materially different reasons than the last application); and
4. The cause of your financial hardship was NOT reasonably foreseeable to you at the time you took out the loan.

Please click here to fill in our form to request our financial hardship application and guide.

Once submitted, you should receive our PDF application and guide within 48 hours.