If you have taken the optional Repayment Waiver and believe you have a valid claim, you can request a Repayment Waiver application form and instruction guide on this page.
Repayment Waiver application form and guide request:
Once you have submitted your request you will be sent an application form (within 48 hours) to complete.
This form sets out a series of questions which, when completed, will enable us to promptly assess your application. Depending on the reason for your application you will likely need to provide supporting evidence such as bank statements, medical certificates or letters from your employer.
Can I apply another way?
Yes you can apply by contacting us (in writing) at:
Fax 0800 001 477
Postal Address P O Box 11187, Ellerslie, Auckland 1542
You will need to provide your loan number and specify the event giving rise to your claim (e.g. illness, injury, redundancy, death).
Whilst we will process all applications as promptly as posible. It is likely an application not submitted on our standard form and without required supporting documents may result in a slower assessment time. Therefore we recommend you request a Repayment Waiver application form by completing the information requested above.